At Kaizoku no Yume, we want every customer to have a smooth and enjoyable shopping experience. Because trading cards and sealed collectibles can be highly condition-sensitive, we carefully review and package orders before dispatch. Please read the following policy before placing an order.
Returns
Eligible products may be returned within 14 days of delivery, provided they meet our return requirements.
To qualify for a return, the item must remain unused and in the same condition in which it was received. Sealed trading card products must remain completely factory sealed and unopened. All original packaging, labels, and included materials should be retained.
Returns may be refused when a product has been opened, altered, damaged after delivery, or otherwise no longer meets the applicable return requirements.
Sealed Trading Card Products
Pokémon and One Piece sealed products are collectible items, and their condition can be important to their value. For this reason, opened or unsealed products may not be eligible for return unless the item arrived damaged, defective, or incorrect.
Before opening a booster box, booster pack, sealed case, Elite Trainer Box, starter deck, premium collection, or other sealed collectible, please make sure you have received the correct product and wish to keep it.
Non-Returnable Items
Certain products may not be eligible for return. These can include opened or unsealed trading card products, items damaged through customer handling or misuse, final-sale products, digital products where applicable, gift cards where applicable, and products specifically marked as non-returnable.
The product listing and applicable store policies should always be reviewed before purchase.
Damaged Orders
We understand how important product condition is to collectors. If your order arrives damaged, please contact Kaizoku no Yume support as soon as possible.
To help us investigate the issue, please provide your order number, a description of the damage, and clear photographs of the product, packaging, and shipping box. Keeping the original packaging until the issue has been reviewed may also be helpful.
After reviewing your request, we may offer an appropriate resolution based on the circumstances. This may include a replacement, exchange, store credit, or refund where applicable.
Incorrect Orders
If you receive an item that does not match your order, please contact us before opening or using the product whenever possible.
Include your order number and explain what you received compared with what you ordered. Photographs of the product and packaging may be requested so that our team can verify the issue and determine the appropriate resolution.
Refunds
Once an approved return is received, the item will be inspected. After the inspection is completed, we will notify you whether the return has been accepted.
When a refund is approved, the applicable amount will be returned using the original payment method whenever possible. The time required for the refund to appear in your account can vary depending on your bank, card issuer, payment provider, or other financial institution.
Shipping Charges
Original shipping charges may be non-refundable unless the return or refund is the result of an error on our part, a confirmed damaged item, or another situation covered by this policy.
When a return is requested because of a change of mind, incorrect purchase, or similar customer preference, return shipping costs may be the customer’s responsibility.
Return Shipping
Customers requesting an approved return will receive instructions from our support team regarding where and how to send the product.
Please do not send an item back without contacting us first. Unauthorized returns may cause delays in processing your request.
Customers are responsible for ensuring that approved returns are packaged securely. Because trading cards and collectibles can be sensitive to physical damage, appropriate packaging should be used to protect the item during transit.
Order Cancellations
Cancellation requests should be submitted as soon as possible after an order is placed.
Where applicable, an order may be cancelled before it has entered the shipping or fulfillment process. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
A 10% cancellation fee may apply to approved cancellation requests, depending on the circumstances and the applicable order terms.
Pre-Orders
If Kaizoku no Yume offers pre-order products, cancellation and refund conditions may differ from those for in-stock products. Customers should carefully review the individual pre-order listing and any terms displayed at checkout before placing a pre-order.
Product Condition and Collector Items
Trading cards are collectible products, and minor variations in manufacturing, printing, centering, packaging, or factory sealing may occur. A product should be evaluated according to the description and condition stated on its individual listing.
For graded cards, the grading information shown in the product listing should be reviewed before purchase.
How to Request a Return or Refund
To request a return, refund, cancellation, or order review, please contact Kaizoku no Yume through our Contact Support page.
Your message should include your full name, order number, email address used during checkout, product name, and a clear explanation of your request. For damaged or incorrect orders, please include photographs when available.
Providing complete information at the beginning of your request can help our support team review your case more efficiently.
Processing Your Request
Every return or refund request is reviewed individually according to the applicable policy and the condition of the product.
We may request additional information or photographs before approving a return, replacement, exchange, or refund. Please keep the product and its original packaging until your request has been reviewed and you have received instructions from our support team.
Changes to This Policy
Kaizoku no Yume may update this Returns & Refund Policy when necessary to reflect changes to our products, services, procedures, or applicable requirements.
Any updated version will be published on this page. Customers should review the policy that applies at the time of their purchase.
Need Help?
Our customer support team is available to assist with questions about returns, refunds, cancellations, damaged products, incorrect orders, and other purchasing concerns.
Please contact us through the Kaizoku no Yume Contact Support page and provide your order details so we can assist you appropriately.
Kaizoku no Yume — Your collection, your adventure, our commitment to careful service.